Chargeback Policy
Cnlgaming Limited is committed to providing a seamless and satisfactory customer experience. This includes a transparent process for handling chargebacks, which are requests to reverse a payment made on your credit or debit card, bank
Reasons for Chargebacks and Our Resolution Process
Unauthorized Purchase: If you did not authorize a payment on our website and file a chargeback, you will be refunded the full amount. Please note that this policy does not apply if the payment was authenticated through 3D Secure verification.
Incorrect Item/Service: Upon order completion, you will receive an invoice and order completion notification via email. If you believe the item or service you received was incorrect, please contact us at [email protected] within 72 hours of receiving the order completion email. After this period, all orders are considered complete and accurate. If a chargeback is filed for this reason, we will investigate the order. If the claim is valid, we will refund the original amount minus the dispute fee.
Incorrect Billing Amount: If you were charged more than the agreed-upon price, you will be refunded the excess amount. If the order has not yet been delivered or completed, a full refund will be issued.
Non-Receipt of Item/Service: Upon order completion, you will receive an invoice and order completion notification via email. If you believe you did not receive the item or service, please contact us at [email protected] within 72 hours of receiving the order completion email. After this period, all orders are considered complete and delivered. If a chargeback is filed for this reason, we will investigate the order. If the claim is valid, you will receive a full refund.
Defective or Damaged Item/Service: Upon order completion, you will receive an invoice and order completion notification via email. If you believe the item or service you received was defective or damaged, please contact us at [email protected] within 72 hours of receiving the order completion email. After this period, all items are considered delivered in working order. If a chargeback is filed for this reason, we will investigate the order. If the claim is valid, we will refund the original amount minus the dispute fee.
Duplicate Charge: If you were accidentally charged multiple times for the same transaction, you will receive a full refund for the duplicate amount.